The product I purchased is Ayaneo Kun, And There are quite a lot problems with the Ayaneo Kun, so I've been exchanging emails with Ayaneo, and I received such a funny response that I'm writing this post. Ayaneo Said "But we do complete testing on the product before sending it out, so there should be no problem with the products we send to customers."
아야네오 쿤이라는 제품을 구매했었습니다. 그런데 문제가 생기기 시작, 지원을 받기 위해 아야네오와 연락을 하였는데 황당한 답변을 받았습니다. 자신들은 배송 전에 완벽하게 테스트 하고 출고한다 고 합니다.
Let’s take a look at their atrocities.어떤 문제들이 있었는지 보겠습니다.
After Service: In order to replace the part related to problem no 4, most of the parts on the controller had to be disassembled, and some parts had to be reused. However, the injection molding of the newly received part was slightly different from the existing one, causing the LB key to collide with the inside. I inquired about purchasing batteries at the beginning of purchasing the product, but it was ignored.
Audio port Internal damage (Connector blocked by internal fastener, Ayaneo mocked me by email, telling me to change my earphones), The earphones still don't work properly, and Ayaneo has provided no help. Issue cause: The design flaw lies in the audio jack being too recessed due to the case, which is too thick around the jack. This creates a gap that prevents proper connection. To fix this, you need to remove the case, enlarge the hole for the audio jack, and remove the gap. Ref: https://project-ap.blogspot.com/2024/02/ayaneo-kun-review.html
Bypass charging issus (only works normally on Windows and charges after Windows is shutdown, Ayaneo tells nonsense by telling you to look for the power menu in BIOS. Ayaneo Kun's most recent Bios update was in April, and the ec update was in June... Answer It feels as if AI scratched the wiki content and answered it.
Charger exploded: The USB-C letters on the included charger were worn away, so it looked like it was used. (In the end, it broke shortly after, so I received a new one from reseller.)
Heat dissipation: Most parts except the APU are not heat-dissipating, so the SSD suffers from throttling(exceeds 80c) Because of this, you can feel the little heat rushing to the handle of the body and after installing the LTE modem, the temperature of the modem exceeds 80c at peak. Since these parts are piled up under the microSD board(with usim slot), problems can occur in the lifespan of the product. Ref: https://project-ap.blogspot.com/2024/04/ayaneo-kun-ssd-add-heat-dissipation-work.html
Hub PD Charge:PD Charge via USB hub does not work properly after the EC update. (Charge Rate is 5W with USB Hub, As system usage increases, the charging amount also increases, a complete malfunction.).
Microsd card slot: Falling out If you pull it slightly. (Please refer to the video below.)
Touchpad vibrationbug, vibration never turns off. When I first received the device, this bug existed from the time I first opened it. (requires firmware update to fix.)
Thermal pad: The thermal pad was not positioned properly. (See bottom photo.)
Software: AMD Adrenaline drivers problems -> driver timeout, Only first and 23.11.1 version works well. (Tested all drivers released, afmf2 preview driver also driver timeout)
Sound: The built-in speaker is really trash. There is almost no bass, so some bass areas do not come out at all. If you are sensitive to sound, you will be very disappointed with the sound of this product. (Even the "fx sound" program cannot cover it.), I also inquired about the improvement kit for the sound, but they ignored it as well.
Spec: The manufacturer does not know the specifications of their device. This is the response I received when I inquired with Ayaneo about LTE specifications: "For the Ayaneo Kun's LTE m.2 port, if it fails to recognise a 5G modem (e.g. T99W175), this could be due to a number of reasons. On the one hand, it could be that the modem's hardware specification is incompatible with the Kun's LTE m.2 port; on the other hand, it could be that the modem is not supported by the Kun's BIOS or driver.As to whether Kun's m.2 LTE port supports PCI Express lanes, it is also necessary to refer to the specific hardware specifications and official documents. If Kun's m.2 port supports PCI Express channel and the modem also supports the channel, then theoretically they should be able to communicate normally. However, if one of the parties does not support PCI Express channel, or there are other compatibility issues, then it may lead to the situation of not being able to identify or use the Generally speaking, the m.2 interface is a universal interface standard that can support many types of devices, including SSD hard drives, wireless LAN cards, LTE modems, and so on. These devices can be connected to the motherboard via the m.2 interface for data transfer and communication functions. However, different m.2 interfaces may support different protocols and channels, such as PCI Express, USB, and so on."
So... what did Ayaneo say? We Do Complete... What?거 완벽하게... 뭐요?
Pros장점
Concept looks great
컨셉은 매우 좋음
Cons단점
Product is poor
Quality check is bad
Service is poor
제품 품질 자체가 나쁨
품질 체크 상태가 매우 나쁨
회사의 사후지원 상태가 좋지 않음
Ayaneo's product cycle is very short, so it is very difficult to expect after-sales support.
특히 아야네오사의 제품 주기가 매우 짧기 때문에 사후 지원을 기대하기 어려움
Conclusion결론
If you buy it just because it looks good, it might bring you more stress than you can handle.
이뻐보인다고 사면, 감당할 수 없는 스트레스를 받을 수 있음.
Photos사진
Change all part for only missing fixing screws. (The newly received parts are slightly different and conflict with the LB button.)빠진 나사를 채워넣기 위해서 한쪽 부품을 다 바꿔야 합니다.
새로 받은 부품은 미세하게 기존 부품과 다름
LB 버튼을 누를때 마다 버튼과 부딪히기에 변형을 줘서 기존 부품과 동일하게 만듬
Bypass, 80% limit set both aren't work after shutdown.기기 종료후 충전제한 작동 불가, 80% 설정 상태
The USB-C letters on the included charger were worn away새 제품인데 충전기의 "USB-C" 문자가 닳아 지워져 있음
Traces of the thermal pad being cut according to the shape of the heat sink and assembled regardless of whether it was in the wrong position.써멀 패드 위치가 벗어나 있습니다.
IPEX cable[2], XYC F834[3]
[2] The part attached to the end of the ipex cable terminal is very small area.
[3] It appears to have been cut to fit the interior, so it shows to be a fixation pad for fixing the cable rather than an antenna.
[2] WIFI에 사용되는 ipex 케이블
[3] 플렉시블 PCB(XYC F834) 는 PCB 안테나에 비해 신호 품질이 별로입니다.
This is the microSD card slot of Ayaneo Kun. I'm not sure if this is normal, but Ayaneo just responded by telling me to send the product to them without giving a proper explanation, so I decided it wasn't normal. Since the microSD port's insertion hole is facing downward, there are concerns that it may fall out when used externally.
아야네오 쿤의 microSD 카드 슬롯: 정상인지 확실하지 않지만, 아야네오에서 설명 없이 제품만 무조건 보내라는 답변. microSD 포트의 삽입 구멍이 아래를 향하고 있어 외부 사용시 빠질 가능성이 있음.
According to the explanation video, when you pull the card, it is fixed like No. 2, so it should not come off even if you pull it. As far as I know, this is the structure of a typical microSD card slot.
Kun's slot works even if you pull it out and put it back in, so it looks like the fixing part of No. 1 is different.
영상 설명 영상에 따르면, 카드를 당기면 2번처럼 고정되어 있어 당겨도 빠지지 않아야 합니다. 제가 알기로는 이 구조가 일반적인 microSD 카드 슬롯의 구조입니다.
쿤의 슬롯은 빼고 다시 넣어도 작동하므로, 1번의 고정 부분이 다른 것처럼 보입니다.
The more I keep asking about bypass charging, the more often they give me
AI answers or just ask me to send them products instead of providing
actual help.
바이패스 충전과 이전에 여러 메일을 주고 받은 내용을 확인해보면, AI 답변을 주거나 제품을 보내라는 요청만 할 뿐, 실제로 도움이 되는 답변을 주지 않고 있습니다.
Ayaneo is unprofessional in both hardware manufacturing and service and is not interested in the damage you suffer. Ayaneo focus only on making and selling products with the cheapest parts possible and are not very interested in maintenance.
THIS IS WHY YOU MUST NOT BUY AYANEO PRODUCTS.
In fact, various problems related to defects, the period of normal use of this product was less than a month. If you read my blog, you'll see that I'm experiencing situations like this even though I mainly deal with IT tech. When an ordinary person buys this product and encounters a problem, it will be very difficult for them to solve the problem or get help.
This is becoming a very stressful and regrettable purchase.
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